Tuesday, June 18, 2013
Dear readers as stated in my last article, today I am going to discuss on components of transition plan. First we will discuss about the Transition plan.
What is a transition planning?
To make sure service transitions projects are planned in accordance with the organization's Project Management guidelines, and to coordinate activities and resources across projects. Executing these activities in an organized structured way is called Transition Plan.
This process is not responsible for detailed planning of project phases but triggers planning activities performed by other processes.
There could be two kinds of Transition Plans:
High level Plan: Consist of the overview layout of the transitions Plan with timelines of all the phases of the transition plan.
Detailed level Plan: Consist of detailed information with each activity of each phase along with the time in days each activity will take.
Let’s discuss Phases of Transition Plan in Details:
Planning Phase: This phase involves the initial Planning of appropriate capacity and resources to package a release, build, release, test, deploy and establish the new or changed service into production. Provide support for the Service Transition teams and people. Plan the changes required in a manner that ensures the integrity of all identified customer assets, service assets and configurations can be maintained as they evolve through Service Transition, Ensure that Service Transition issues, risks and deviations are reported to the appropriate stakeholders and decision makers.
KAP Phase: Knowledge acquisition phase can make or break a project. Experts refer to that phase of project when they start it, and when knowledge is acquired from either client or vendor, as Knowledge acquisition phase. The success of knowledge acquisition lies in understanding and monitoring it quantitatively. Successful technology use (Web 2.0, video /audio etc.) is also an important element.
Secondary Support Phase: At this phase of transition, we basically observe what we acquire in the knowledge acquisition phase. We hold the responsibility to detect if there is any ambiguity in the knowledge acquired. This phase is also referred to as YOU DO WE OBSEVER.
Primary Support: In Primary support phase support team is partially take over functions of the Production support from the current teams or vendors. WE DO YOU OBSERVER approach is followed with this phase.
Production Support Go Live: After removing all ambiguities from the all the above phases at this phase Production Team will take over the complete support functions from the current teams or vendors. Here WE ARE RESPONSIBLE approach is followed.
Note: it is always important to have a checklist created at each phase of transition. These checklists could be Entry level check list and Exit Checklist. It is also important to get sign-off from the customer for audit evidences during the tractions phases.
If you have any queries/questions regarding the above mentioned information then please let me know.
I would be more than happy to help you as well as resolves your issues, thank you.
Applies To: SharePoint 2010, SharePoint 2013.
Location: Mumbai, Maharashtra, India